Terms of Service

According to Decree Law 1.804/80 regarding imports, every Brazilian citizen has the right to import products worth up to USD $50 (United States Dollars) without any taxation. The vast majority of our products are priced well below this limit, therefore rarely causing any issues with customs clearance.

In some cases, the status “Fiscal Problems” may be related to ICMS Protocol 021/2011, which requires the collection of ICMS tax in the destination state for participating signatory states. When this occurs, the package may be held by the SEFAZ (State Department of Finance) and will only be released after certain bureaucratic procedures.

If your product happens to be taxed, please contact us so we can assist you and attempt to minimize the tax charge.

If the tax charge is unavoidable and no further action can prevent payment, the responsibility for paying it will rest solely with the final consumer.

We recommend that you continue tracking your delivery status using our tracking tool. Once it is released, we will request that it be prioritized for immediate dispatch.

We apologize for any inconvenience this situation may cause.

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